Frequently Asked Questions
Orders & Shipping
How long will delivery take?
Delivery times vary depending on your location. Once your order has been dispatched, you will receive a confirmation email with tracking information.
Do you offer express shipping?
Yes, express shipping options are available at checkout. Delivery times will depend on your destination.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery, so changes or cancellations may not always be possible. Please contact us as soon as possible if you need assistance.
What countries do you ship to?
We ship worldwide. For more details, visit our Shipping Policy page at needlethreaddresses.com.
Will I have to pay customs charges?
International orders may be subject to customs fees, which are the responsibility of the customer. Check with your local customs office for more information.
Returns & Exchanges
What is your returns policy?
We offer returns within 14 days of delivery, provided items are unworn, with tags attached. For full details, see our Returns Policy at needlethreaddresses.com.
How do I return an item?
To initiate a return, please visit needlethreaddresses.com and follow the instructions on our Returns page.
Can I exchange an item?
Exchanges are subject to availability. If you’d like a different size or style, we recommend returning your original item and placing a new order.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.
Product Care
How should I care for my garment?
Each item comes with care instructions. We recommend hand washing or dry cleaning delicate fabrics to maintain their quality.
Do you offer repairs?
We do not currently offer a repair service, but we recommend consulting a professional tailor for any alterations or fixes.
Size & Fit
Where can I find size guides?
Size guides are available on each product page at needlethreaddresses.com to help you choose the right fit.
What if my item doesn’t fit?
If your item doesn’t fit, you may return it within 14 days for a refund or exchange, provided it meets our return policy conditions.
Payment & Security
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods.
Is my payment information secure?
Yes, all transactions are encrypted for your security. We do not store your payment details.
Other Questions
Do you offer gift wrapping?
Currently, we do not offer gift wrapping, but our packaging is designed to make your order feel special.
Can I pre-order items?
Pre-orders may be available for select styles. Check the product description for details.
Where can I find inspiration for styling my dress?
Visit needlethreaddresses.com for styling tips and lookbooks.
For any further questions, please refer to our full policies or reach out via our Contact page.